Safeguarding policy

Last updated: 30 October 2026

 

Hive Physio treats people in their own homes, many of whom are older or recovering from illness, a fall or an operation. Keeping them safe is our first priority.

 

1. Who this policy applies to

This policy applies to Kathryn Kwan and anyone who works for or with Hive Physio Ltd.

 

2. Our principles

• We always act in the best interests of the person we are treating.

• We do not tolerate abuse, neglect or exploitation of any kind.

• We respect people’s right to make their own decisions, in line with the Mental Capacity Act 2005, and involve family or carers where the person agrees.

• We take every concern seriously and act on it promptly.

 

3. Checks and training

Kathryn holds an enhanced DBS check and completes regular safeguarding training. Anyone who works with us is subject to the same checks.

 

4. Code of conduct

• Treat everyone with dignity and respect.

• Explain treatment and get consent before any hands-on care.

• Keep professional boundaries at all times.

• Offer the option of a family member or chaperone being present.

• Follow this policy if there is any concern about someone’s welfare.

 

5. Raising a concern

If you are a client, relative or carer and have a safeguarding concern, please contact our designated safeguarding lead, Kathryn Kwan, on 07775 842219 or kathryn@hivephysio.co.uk. Where needed, we will refer concerns to the local authority safeguarding team for the area where the person lives. If someone is in immediate danger, call 999.

 

6. Confidentiality

Safeguarding concerns are handled confidentially and in line with our Privacy Notice. Information is only shared with the people who need it to keep someone safe.

 

7. Review

We review this policy every year.